Refund policy
Refund & Return Policy
Owen Miles LLC provides customers with clear information about the return and refund process for eligible orders placed through our online store. This policy explains the conditions for returns, how to submit a return request, refund processing, and order cancellations.
30-Day Return Period
Customers may request a return within 30 days from the date their order is delivered.
Return requests made after 30 days may not be accepted, unless a longer return period is required by applicable law.
Eligibility Criteria for Returns
Customers may request a return within 30 days of receiving their order.
Returned items should be in their original condition and must not have damage caused by misuse, improper handling, or use beyond their intended purpose.
Once the returned item is received, it may be reviewed to confirm that it meets the return requirements.
Making a Return Request
Please contact Owen Miles customer support before sending any product back. This allows us to review your request and provide the appropriate return instructions.
To help us review your return request, please provide:
Order number
Name used when placing the order
Email address used at checkout
Reason for the return
Photos of the product, if applicable
After receiving your request, we will review the information provided and send you the return instructions that apply to your order.
Return Shipping Instructions
Return shipping instructions will be provided after your return request has been reviewed.
Please do not send a returned product to any address unless Owen Miles customer support has provided the address or instructed you to do so.
Refunds
After we have received the item back, we will examine it in order to determine whether it satisfies our return policy criteria. After this examination, we will send you an update about the status of your refund.
In case you return satisfies our return policy criteria, the refund will be made through the same payment method which you used to pay for your purchase. Usually, the processing of refunds takes around 5-7 business days from the moment your refund is approved.
After the refund is made, the period of time during which the funds will reach your account will differ depending on the bank you are using.
Damaged, Defective, or Incorrect Products
If you receive a product that arrives damaged, has a defect, or is different from the item you ordered, please contact Owen Miles customer support as soon as possible after delivery.
Providing your order number and, where applicable, clear photos showing the issue can help us review the matter and provide the next steps.
Order Cancellation Policy
If you need to cancel an order, please contact Owen Miles customer support as soon as possible after placing the order.
An order may be cancelled if it has not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this Refund and Return Policy.
Contact Information
Business Name: Owen Miles LLC
Company Number: 20268149773
Business Address:
1500 N GRANT ST STE 2345
DENVER, CO 80203
United States
Email: support@owenmiles.com
Phone: +1 720-798-9737