Shipping policy
Shipping Policy
Shipping availability may depend on the delivery address and shipping service available at checkout.
Free Standard Shipping
Free standard shipping is available on all orders.
Order Cut-Off Time
Order cut-off time for orders received from Monday to Friday is 5:00 P.M. Central Time.
For orders received after the cut-off time during weekdays, the order will be processed the following business day.
Orders received on weekends and holidays will be processed starting the next business day.
Order Processing Time
After successful payment confirmation, orders generally require 1–3 business days for processing before dispatch.
Processing may include order review, payment confirmation, product preparation, packaging, and dispatch.
Processing times may vary in certain circumstances, including periods of increased order volume or holidays.
Delivery Time
After an order has been dispatched, delivery generally takes up to 7 business days.
Actual delivery time may vary depending on the destination and shipping service.
Estimated Total Delivery Time
The estimated total delivery timeframe is 2–10 business days from the date the order is placed.
This estimate includes:
Order Processing: 1–3 Business Days
Delivery After Dispatch: Up to 7 Business Days
Such durations are merely estimates that can change according to the place where the goods will be delivered.
Order Tracking
After your order has been shipped, you will receive an email confirming shipment. The email will inform you of your order’s shipment, as well as any available tracking information when it becomes available.
In case the tracking information for your shipment is available, you can refer to the information in the email and verify the current status of your delivery.
Please be informed that the tracking information might not be immediately available following the shipment of your order. Some time will be required for the information to be updated by the shipping company.
Shipping Address
Please make sure that your shipping address and contact information are complete and accurate when placing your order.
Incorrect or incomplete address information may affect the delivery of your order.
Delivery Delays
Delivery times may occasionally be affected by circumstances outside our control, including severe weather, holidays, increased shipping volume, carrier delays, or transportation disruptions.
If a shipment is delayed beyond the estimated timeframe, please contact our customer support team for assistance.
Lost or Damaged Shipments
In case your order is lost in transit, you are kindly asked to contact us at support@owenmiles.com immediately. Please specify your order number and all the details of the delivery so that we could check the shipping data.
In case your order has been delivered to you in a damaged condition, please contact us at support@owenmiles.com and specify your order number and images of the damage.
After we receive your data, our support team will consider your issue and give instructions on what to do next with your order.
Business Days
For order processing purposes, business days are generally Monday through Friday, excluding applicable holidays.
Returns and Refunds
For information about returns and refunds, please refer to our Refund and Return Policy.
Contact Information
Business Name: Owen Miles LLC
Company Number: 20268149773
Business Address:
1500 N GRANT ST STE 2345
DENVER, CO 80203
United States
Email: support@owenmiles.com
Phone: +1 720-798-9737